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Client Relationship Manager

Digital Marketing Sector

Client Relationship Manager – Newcastle upon Tyne


Edward Reed are working with Glass Digital in the search for a Client Relationship Manager to join their expanding agency and further drive growth through new business.


The Company


Glass Digital is an Online Marketing company based in Newcastle upon Tyne.

Their purpose is to increase their client’s online presence by optimising their websites performance and help deliver their online marketing strategies.

Glass Digital are an expanding business full of talented, experienced and innovative online marketeers who endeavor to utilise their client’s assets with their online marketing strategies to help their business fulfill its potential.


The Role


Reporting to the Director of Client Services, the Client Relationship Manager will be a key position within the company, specifically responsible for customer retention and building & maintaining strong long lasting client relationships.

Responsibilities include:

Maintaining and Developing strong customer relationships

Maintaining effective regular communication via their Project Management system

Manage the communication flow between all Glass Digital’s departments and the client

Deliver monthly customer reports

Handle customer queries in a professional and commercial manner

Identify opportunities to introduce additional services to compliment client’s campaigns.

Ensure all over achievement of each campaign is fully communicated to clients

Liaising with all departments to grow existing client accounts

Produce regular reports for the DOCS/MD on client numbers/retention/clients issues


The Person


Will have excellent communication skills

Must possess exceptional organisational skills

Will be results motivated and commercially aware

Must have previous experience in an Account Management/Sales role

Will have a proven track record in customer retention

Must be able to understand Online Marketing and its benefits

Will be able to work well within a team but also self motivate

Must be IT Literate

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